Comments on: Melbury & Appleton – Muswell Hill http://ratemybistro.co.uk/melbury-appleton-muswell-hill/ Cafe, Restaurant and Bistro Review Website Sun, 22 Apr 2012 19:56:30 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Sophie Dawes http://ratemybistro.co.uk/melbury-appleton-muswell-hill/#comment-530 Sophie Dawes Thu, 18 Aug 2011 20:58:00 +0000 http://ratemybistro.co.uk/?p=729#comment-530 I wish I had read all the independent reviews before giving M&A on-line a try. It would have saved valuable time and energy. What a disappointing experience this was. I found the staff most unhelpful and the company's website misleading. I certainly will not be asking them to become involved with my company, I am not surprised that the bistro has now closed, I found them amateur and unprofessional. I wish I had read all the independent reviews before giving M&A on-line a try. It would have saved valuable time and energy. What a disappointing experience this was. I found the staff most unhelpful and the company's website misleading. I certainly will not be asking them to become involved with my company, I am not surprised that the bistro has now closed, I found them amateur and unprofessional.

]]> By: Gill http://ratemybistro.co.uk/melbury-appleton-muswell-hill/#comment-422 Gill Sat, 25 Jun 2011 10:08:58 +0000 http://ratemybistro.co.uk/?p=729#comment-422 Customer service at this company is non existant. I ordered some stuff on line - and paid for it of course. It did not arrive when promised and after trying to get it redelivered and failing, i phoned the company. The 'lady' I spoke to was very rude and told me that as the food had been sitting in the courier company for 5 days, i should throw it away when i eventually got it! She then blamed the courier company and said that it had broken their contract with them. As if that is my fault - nothing to do with me . It was everyones fault but theirs Dreadful company, and believe once they have your money they just wont care at all. Stay away from them Customer service at this company is non existant. I ordered some stuff on line – and paid for it of course. It did not arrive when promised and after trying to get it redelivered and failing, i phoned the company.

The ‘lady’ I spoke to was very rude and told me that as the food had been sitting in the courier company for 5 days, i should throw it away when i eventually got it!

She then blamed the courier company and said that it had broken their contract with them. As if that is my fault – nothing to do with me . It was everyones fault but theirs

Dreadful company, and believe once they have your money they just wont care at all. Stay away from them

]]> By: Kat http://ratemybistro.co.uk/melbury-appleton-muswell-hill/#comment-301 Kat Wed, 27 Oct 2010 14:03:46 +0000 http://ratemybistro.co.uk/?p=729#comment-301 i think victoria is right to be upset, you need to train your staff better as this is not acceptable you simply do not blame the customer, my family owns restaurants and if we saw one of the staff acting like this they would be given a warning immediately. i also went onto their website recently and my orders were cancelled at least 5 times and when i sent an e-mail asking them why it was cancelled they sent me the exact e-mail that i had sent them; the e-mail said "why was this order cancelled?" which was what is ent them in the first place! i think victoria is right to be upset, you need to train your staff better as this is not acceptable you simply do not blame the customer, my family owns restaurants and if we saw one of the staff acting like this they would be given a warning immediately. i also went onto their website recently and my orders were cancelled at least 5 times and when i sent an e-mail asking them why it was cancelled they sent me the exact e-mail that i had sent them; the e-mail said "why was this order cancelled?" which was what is ent them in the first place!

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